🔧│tech-support-archive
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TenderSausage
@Mods or @Misio Can someone remove the comment above? It links to an active phishing domain. (edited)
I think I got them all Let me know if not
🙌 1
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hi i have a problem my stream freezes when i alt tab out of my game but in the past it didnt and even now, some games that i run on fullscreen dont freeze while alt tabbed but some does
11:41 PM
does anyone know how to fix it
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TenderSausage 6/11/2021 1:30 AM
@ethan There's not enough information to provide a solution at this point. Could you provide a list of affected games and a summary of your computer specs?
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Ok so basically i started streaming valorant for a while and im streaming using OBS studio. I play Valorant on a 1280 x 960 (4:3) Aspect Ratio which is non native as my monitor has a 1920 x 1080 (16:9) display. However, in the past i was able to stream valorant with this res on fullscreen and whenever i alt tabbed the stream wouldnt freeze (edited)
1:50 AM
However, i stopped streaming for awhile and now im back into streaming and i came back to obs needing and update. After i updated it however, whenever i stream valorant and i alt tab from the game, my stream freezes
1:51 AM
I searched online and they said its because the game is running in fullscreen and when i alt tab from it the pc stops rendering it and hence the stream freezes as the game is not being rendered
1:51 AM
and the only way to resolve it is to run the game in fullscreen borderless or windowed which allows the game to be rendered even when alt tabbed
1:52 AM
however, the 1280 x 960 aspect ratio i run can only be run as fullscreen in valorant as valorant does not rly support stretched or non native resolution and hence if i want to stream it with fullscreen borderless or windowed i have to play with a different res which makes it really hard for me to play
1:54 AM
however the thing is i used to be able to stream valorant at that res last time and idk why it cant now
1:55 AM
and another thing is ive been streaming apex legends as well with a non native resolution of 1680 x 1050 (16:10) ratio fullscreen but when i alt tab from apex legends the stream does not freeze unlike with valorant
1:56 AM
so this makes me think that i can actually stream it without freezing when alt tabbed and not just because valorant is weird but i just dont know why it cant work rn (edited)
1:59 AM
any help will really be appreciated
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TenderSausage 6/11/2021 4:19 PM
@ethan Why are you using so many different resolutions on the same screen?
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Shanecus
I think I got them all Let me know if not
TenderSausage 6/11/2021 4:19 PM
Thanks @Shanecus
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@TenderSausage its just my preference for different games i guess but when im not playing games i just use my native resolution
5:14 PM
and i only change res for valorant and apex legends only
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TenderSausage 6/11/2021 5:25 PM
@ethan What happens when you use the native resolution ant Alt-Tab?
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Deleted User 6/11/2021 5:35 PM
So I've been reading about having low bitrates in the beginning to build your community and then jump onto a higher bitrate when you become partnered. The question is: Is 760-60fps and 6000 bitrate too high? What would be a very good balance between video quality and people not having problems loading my stream.
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@TenderSausage just a normal alt tab the problem is that when im using a non native res to stream my game the stream freezes when i alt tab
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TenderSausage 6/11/2021 5:36 PM
I think the issue is the non-native resolutions. (edited)
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however when i stream apex legends with non native res the stream doesnt freeze when alt tabbed
5:36 PM
only for valorant it freezes
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TenderSausage 6/11/2021 5:36 PM
Each game is programmed differently
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and in the past before i updated i was able to stream valorant on native res and not freezing when alt tabbed
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TenderSausage 6/11/2021 5:36 PM
If one thing doesn't work, sometimes the only option is to try something else
5:37 PM
You may have to resort to native resolutions
5:37 PM
(which I would recommend anyway for a variety of reasons, the biggest of which being the added stress on your PC from re-encoding a video process for OBS)
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I mean when you’re gaming and streaming you should realize you need to run those in a way that’s easy to stream
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Benny_Boy123 6/13/2021 4:37 PM
Hey guys I need some help
4:37 PM
I'm attempting to stream League of legends
4:37 PM
I fixed most of the technical problems
4:37 PM
But whenever I play and stream at the same time my ping gets to high
4:37 PM
Is there anything I can do to fix this?
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Felimancer 6/13/2021 4:38 PM
Have you tried streaming at a lower bitrate/
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Benny_Boy123 6/13/2021 4:38 PM
I'm really bad with tech so how would I go about doing that?
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Felimancer 6/13/2021 4:39 PM
Oh same don't worry, had to watch a few tutorials XD Which streaming software do you use? (edited)
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Benny_Boy123 6/13/2021 4:40 PM
OBS studios
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Felimancer 6/13/2021 4:42 PM
Oop I use streamlabs but found these steps to change in OBS:
4:43 PM
If you're streaming at 720p its best to have your bitrate at 4500 according to twitch's official help page, but if you're still struggling you might want to lower it a bit more
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Benny_Boy123 6/13/2021 4:47 PM
at default it gave me an insanely low bitrate which i might have to just deal with
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Felimancer 6/13/2021 4:52 PM
Ah might not be that then, it probably depends on your internet speed? Or there's also stuff on youtube explaining how to check lagged/skipped/dropped frames and stuff To be honest its something I'm still working out myself but I thought I'd add what little I know 😄
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TenderSausage 6/13/2021 5:07 PM
@Benny_Boy123 Can you provide some information on your computer's hardware configuration and your internet speed?
5:08 PM
Also, if you could go to https://inspector.twitch.tv you will find some stream graphs. Please copy and paste a screenshot of your most recent stream, please.
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Benny_Boy123 6/13/2021 5:19 PM
5:20 PM
My upload speed is abysmall
5:21 PM
I'm a bit unsure about how to use that inspector thingy
5:22 PM
5:23 PM
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Felimancer
Ah might not be that then, it probably depends on your internet speed? Or there's also stuff on youtube explaining how to check lagged/skipped/dropped frames and stuff To be honest its something I'm still working out myself but I thought I'd add what little I know 😄
Benny_Boy123 6/13/2021 5:23 PM
Thx
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TenderSausage 6/13/2021 5:27 PM
Your upload is 600Kbps
5:27 PM
If you're trying to push any more than 600Kbps, you're probably going to experience latency issues because you have run out of bandwidth.
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Benny_Boy123
I'm a bit unsure about how to use that inspector thingy
TenderSausage 6/13/2021 5:28 PM
Just click the link?
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Benny_Boy123 6/13/2021 5:30 PM
It comes up with nothing
5:30 PM
Gimme a sec
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TenderSausage
If you're trying to push any more than 600Kbps, you're probably going to experience latency issues because you have run out of bandwidth.
Benny_Boy123 6/13/2021 5:30 PM
I used less
5:30 PM
Like 395
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TenderSausage 6/13/2021 5:30 PM
What I'm saying is 600Kbps is likely too little to play and stream at the same time
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Benny_Boy123 6/13/2021 5:31 PM
So do I increase it?
5:31 PM
I'm so useless with this stuff
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TenderSausage 6/13/2021 5:31 PM
Your upload speed? If that's an option for you, yes.
5:32 PM
If it's affordable to increase your upload bandwidth, I'd recommend it. Anything over 5Mbps should work
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TenderSausage
Your upload speed? If that's an option for you, yes.
Benny_Boy123 6/13/2021 5:32 PM
I wish
5:32 PM
I meant the kbps
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TenderSausage 6/13/2021 5:32 PM
5Mbps is equal to 5000kbps
5:33 PM
You have 600Kbps
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Benny_Boy123 6/13/2021 5:33 PM
Towards the end of the month it should get better cause BT was supposed to be upgrading the WiFi
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TenderSausage 6/13/2021 5:33 PM
BT?
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Benny_Boy123 6/13/2021 5:33 PM
the broadband service
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TenderSausage 6/13/2021 5:34 PM
So you are in the UK?
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Benny_Boy123 6/13/2021 5:34 PM
Yh
5:34 PM
Sorry I didn't realise it was only in the uk
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TenderSausage 6/13/2021 5:34 PM
Yeah, BT is only in the UK. It helps to know your market location to see what's available.
5:35 PM
If BT is already on the way to upgrade service, I'd just wait
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Benny_Boy123 6/13/2021 5:35 PM
Yh
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TenderSausage 6/13/2021 5:35 PM
It looks like they're investing in fiber
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Benny_Boy123 6/13/2021 5:35 PM
It's my parents who sorted it all out so idrk
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TenderSausage 6/13/2021 5:35 PM
which should give you upload speeds up to 1,000Mbps (1,000,000Kbps)
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Benny_Boy123 6/13/2021 5:35 PM
What they were supposed to be doing ages ago was replace it with fibre optic
5:36 PM
But the guy doing the cables realised he couldn't finish the job after already cutting out the copper
5:36 PM
And didn't tell us
5:36 PM
So we were without WiFi for ages
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TenderSausage 6/13/2021 5:36 PM
That blows
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Benny_Boy123 6/13/2021 5:36 PM
But they gave us a temporary copper connection
5:36 PM
But only after a few weeks
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TenderSausage 6/13/2021 5:36 PM
Well that's something, but not a great situation
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Benny_Boy123 6/13/2021 5:37 PM
It was really annoying
5:37 PM
If I go into the advanced settings on OBS studios do I turn the bitrate down there?
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TenderSausage 6/13/2021 5:37 PM
I have fiber from my provider and, if your experience is anything like mine, you will not have this issue in the future
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Benny_Boy123 6/13/2021 5:37 PM
Cause it shows differently to in the simple one
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TenderSausage
I have fiber from my provider and, if your experience is anything like mine, you will not have this issue in the future
Benny_Boy123 6/13/2021 5:37 PM
Hopefully
5:38 PM
It shows 2500 kbps in advanced
5:38 PM
But only 395 in simple
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TenderSausage 6/13/2021 5:38 PM
Yep
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Benny_Boy123 6/13/2021 5:38 PM
So maybe changing that will help
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TenderSausage 6/13/2021 5:38 PM
Can I explain what changing that will do? Would that help?
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Benny_Boy123 6/13/2021 5:39 PM
Im just wondering why it's different
5:39 PM
I'm sorry I sound really stupid in this convo XD
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TenderSausage 6/13/2021 5:39 PM
It's a programming issue in OBS
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Benny_Boy123 6/13/2021 5:39 PM
Ah ok
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TenderSausage 6/13/2021 5:39 PM
BUT, the settings themselves...
5:41 PM
When you first ran OBS, it did a check on your internet connection to see what your upload speed is, and adjusted the bitrate to match. It uses simple mode to do this, and yours was set at 395Kbps, because your internet connection is testing at 600Kbps.
5:42 PM
The bitrate is basically setting the cap at how much data your computer will be pushing up to Twitch.
5:42 PM
So let's take 1 second of video
5:43 PM
The quality of that one second will be determined by a number of factors, but is constricted by the bitrate cap
5:44 PM
So, if you have 60 frames of data in that one second and only have 600Kb worth of bandwidth in that second, each one of those frames is going to look like garbage
5:44 PM
Especially if the resolution is at 1920x1080
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Benny_Boy123 6/13/2021 5:44 PM
Ah ok
5:45 PM
I think I understand
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TenderSausage 6/13/2021 5:45 PM
So, for people with low upload bandwidth, you can lower the resolution and frame rate to make it so there's less data to generate per frame, more closely matching the bottleneck of having a low upload bandwidth.
5:46 PM
But increasing the bitrate output above 600Kbps will cause more harm that good
5:46 PM
Knowing you have 600Kbps max, I wouldn't go over 450Kbps
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Benny_Boy123 6/13/2021 5:47 PM
Ok so in the advanced settings what do I put the bitrate at?
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TenderSausage 6/13/2021 5:47 PM
Give me a second to think about that.
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Benny_Boy123 6/13/2021 5:48 PM
Thx
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TenderSausage 6/13/2021 5:48 PM
Can you tell me what your computer has for CPU and GPU?
5:48 PM
Also amount of RAM
5:48 PM
And, remind me please, are you using OBS or SLOBS?
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Benny_Boy123 6/13/2021 5:48 PM
16 gigs of RAM
5:48 PM
Nvidia evga 3060
5:48 PM
Intell i7
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TenderSausage
And, remind me please, are you using OBS or SLOBS?
Benny_Boy123 6/13/2021 5:48 PM
OBS
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TenderSausage 6/13/2021 5:49 PM
Cool.
5:51 PM
Output Mode: Advanced Audio Track: 1 Encoder: NVIDIA NVENC H.264 (new) Rescale Output: Unchecked Rate Control: CBR Bitrate: 450 Kbps Keyframe: 2
5:52 PM
Preset: Quality Profile: High Look-ahead: Unchecked Psycho Visual Tuning: Checked GPU: 0 Max B-frames: 4
5:52 PM
@Benny_Boy123 Once you have that set up, we'll need to make some changes in the Video tab
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Benny_Boy123 6/13/2021 5:53 PM
Damn how did u figure all of this out
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TenderSausage 6/13/2021 5:53 PM
Lots of time and experience
5:53 PM
And reading
5:53 PM
I hate reading, but I love technical reading
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Benny_Boy123 6/13/2021 5:53 PM
People good with technology baffle me
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TenderSausage 6/13/2021 5:55 PM
What is your monitor's resolution? Is it 1080p, 1440p, 4k?
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Benny_Boy123 6/13/2021 5:55 PM
Ok I've done all those settings
5:55 PM
1080
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TenderSausage 6/13/2021 5:55 PM
Okay, coolk
5:55 PM
In Video tab
5:56 PM
Base Resolution: 1920x1080
5:56 PM
Output: 960x540
5:56 PM
Downscale Filter: Lanczos
5:57 PM
Common FPS Values - 30
5:57 PM
Try those settings and see what it looks like. This will be a starting point to see what we can optimize to make the game and stream experience good
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Benny_Boy123 6/13/2021 5:58 PM
Thx man
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TenderSausage 6/13/2021 5:58 PM
No worries
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Benny_Boy123 6/13/2021 5:58 PM
I'll have to see what it looks like later
5:58 PM
But thx for the advice
5:58 PM
This is great
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TenderSausage 6/13/2021 5:58 PM
Once BT upgrades, we'll start over with new settings
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Benny_Boy123 6/13/2021 5:58 PM
God you helpful
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TenderSausage 6/13/2021 5:58 PM
These are just for the low bandwidth issue
5:59 PM
Your computer is good, so we'll want to make sure you change those and really show off what it can do
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Benny_Boy123 6/13/2021 5:59 PM
I would be completely screwed without this help
5:59 PM
Thx
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TenderSausage 6/13/2021 5:59 PM
No worries, I'll be around if you need anything
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Benny_Boy123 6/13/2021 6:01 PM
Thx I can now spread my crippling league addiction onto others
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TenderSausage 6/13/2021 6:03 PM
I can only ARAM anymore. My friends rage too hard on Rift
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Benny_Boy123 6/13/2021 6:03 PM
oof
6:03 PM
i play just with all my friends on whgatever
6:04 PM
im probably like b2 but dont play ranked
6:04 PM
im pretty awful
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TenderSausage 6/13/2021 6:04 PM
I wish they'd bring back ARURF
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Benny_Boy123 6/13/2021 6:04 PM
i hated that xd
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TenderSausage 6/13/2021 6:05 PM
That was litterally the most fun I've had in league
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Benny_Boy123 6/13/2021 6:05 PM
i wish it wasnt random
6:05 PM
have u tried nexus blitz?
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TenderSausage 6/13/2021 6:05 PM
Yeah, it's alright
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Benny_Boy123 6/13/2021 6:05 PM
i also liked one for all
6:05 PM
that was a lot of fun
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TenderSausage 6/13/2021 6:05 PM
One for all was dope
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Benny_Boy123 6/13/2021 6:05 PM
i think regular urf was awesome
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TenderSausage 6/13/2021 6:05 PM
URF was fun, too
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Benny_Boy123 6/13/2021 6:06 PM
also im so hyped for zed prestige
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TenderSausage 6/13/2021 6:06 PM
Prestige looks cool
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Benny_Boy123 6/13/2021 6:06 PM
someone edited it with gold instead of yellow and it looked sooooo nice
6:06 PM
i really hope they still change that bit
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Benny_Boy123
i really hope they still change that bit
TenderSausage 6/13/2021 6:12 PM
Are you excited for Ultimate Spellbook? (edited)
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Benny_Boy123 6/13/2021 6:12 PM
Yh
6:12 PM
It's gonna be pretty fun
6:12 PM
But also really buggy
6:12 PM
I did see some really cool plays on it tho
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TenderSausage 6/13/2021 6:13 PM
The idea is wild to me
6:13 PM
I love that you can't get your own ult
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Benny_Boy123 6/13/2021 6:13 PM
I think u can also level the extra Ults
6:13 PM
Which will be cool
6:14 PM
And trynds ult will be so strong on it
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Whoa, big StreamDeck update today
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TenderSausage 6/14/2021 9:22 PM
@Chorazin What'd I miss?
9:23 PM
You talking about the store?
9:27 PM
Wow... They added a fair amount...
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Not really a problem persay, but I wanna see if my songs on my spotify playlist are copyrighted, same with youtube, is there something that can just scan it or something of the sorts and tell me?
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TenderSausage 6/16/2021 1:41 PM
Anything on Spotify is protected. YouTube is hit and miss depending on if the content is monetized.
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Yeah, even stuff like StreamBeats is protected, but their license allows for use on Twitch streams.
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TenderSausage 6/16/2021 4:52 PM
@Hyashi The recommendation is to find a service that offers licenses for streaming, like StreamBeats. I don't believe Spotify has such a license currently.
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Hello I don't know if this is the right section but I would like some help with my microphone settings, I don't think I sound right
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TenderSausage 6/21/2021 5:36 PM
@Dean Fry What seems to be the issue?
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@TenderSausage It is hard to describe but the best I can put it is my voice isn't crystal clear
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TenderSausage 6/21/2021 5:42 PM
What equipment are you using?
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Blue Yeti Nano with a pop filter cover for the microphone
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TenderSausage 6/21/2021 5:46 PM
Do you have a sample of your microphone audio that you could send/link to?
5:46 PM
Or a Twitch VOD or something?
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Sorry had to get my sweet potato out the oven, I could create an audio example there is a website isn't there let me look
5:50 PM
Oh no wait nevermind its discord I can send a file on here
👍 1
5:53 PM
@TenderSausage Sent it by PM
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TenderSausage 6/21/2021 5:54 PM
Got it, reply in DM 🙂
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brand new logitech brio works fine on my pc downstairs, yet onyl displays black on this pc
11:00 PM
camera permissions on, drivers updated, same version of windows 10 as other pc, plugged into every usb port, and disabled antivirus for a bit and none of that has worked
11:01 PM
did i forget to say reboots XD
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TenderSausage 6/23/2021 12:38 AM
@sxarko Are you plugging it into a USB 3.x port?
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i will double check that ik i have one
12:59 AM
1:00 AM
it looks like this, it is plugged into a usb 3.0 rn
1:00 AM
i have it on the lowest quality
1:01 AM
the highest just shows black screen
1:01 AM
@TenderSausage
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TenderSausage 6/23/2021 1:05 AM
What is your motherboard model?
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asus z170-a
1:10 AM
to be more clear that pic was 424x240. 3840x2160 and 2560x1440 show black, and everything 1920x1080 and under looks like the picture
1:11 AM
same deal with video everything 896p and under looks funky, 1080p black screen (edited)
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TenderSausage 6/23/2021 1:31 AM
Do you have the Asmedia USB drivers installed? https://dlcdnets.asus.com/pub/ASUS/misc/usb30/Asmedia_USB3_V116351.zip
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not yet
1:31 AM
i don't think
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TenderSausage 6/23/2021 1:31 AM
Start there. That's the USB Controller, so everything that passes through it is affected
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asus setup.exe or setup.exe
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TenderSausage 6/23/2021 1:32 AM
Asussetup.exe
1:32 AM
Extract the whole folder somewhere first, though
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ighty
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TenderSausage 6/23/2021 1:32 AM
Imma step away for a minute, but let me know how that goes.
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yeye ty
1:39 AM
same deal, i rebooted after the wizard finished
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I'll be on again in like 19 hrs, we will find the root eventually XD
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TenderSausage 6/23/2021 2:54 PM
@sxarko There's a tool that I use called USBTreeView that will show what the USB bus looks like. Can you download and run it?
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yeye
9:38 PM
9:38 PM
9:38 PM
9:38 PM
9:40 PM
here's the one for my brio
9:40 PM
9:41 PM
@TenderSausage
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TenderSausage 6/23/2021 9:46 PM
hmmm... Two host controllers?
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yeah the intel one was always there
9:47 PM
and it supports 3.0 by the looks of it
9:47 PM
only got asmedia after u told me
9:47 PM
so it is still using the intel one
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TenderSausage 6/23/2021 9:50 PM
One of the ports is Teal Blue. That is your USB 3.1 Type A port
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yee
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TenderSausage 6/23/2021 9:50 PM
Use that one for the Brio
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it's done been in there
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TenderSausage 6/23/2021 9:50 PM
But you have the drivers now
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i do
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TenderSausage 6/23/2021 9:51 PM
Let's see if that made a difference
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nothing has changed since we last talked but I'll try again
9:52 PM
ah
9:52 PM
i see
9:52 PM
i'm in usb 3.0 nmot 3.1 lemme try that XD
9:53 PM
rip if only it were that easy
9:53 PM
3.1 same deal
9:53 PM
it is under the asmedia controller now tho
9:54 PM
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TenderSausage 6/23/2021 9:59 PM
Do you have G Hub installed? Did I already ask that?
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i have logi tune, which gives me more eptions than g hub did, like a factory reset and a firmware update, I will get g hub now tho
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TenderSausage 6/23/2021 10:00 PM
It's not necessary, Tune will work
10:00 PM
I wanted to see what firmware the Brio was running
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alrighty
10:00 PM
2.0.50
10:00 PM
Unique ID: DC712068 USB Vendor ID (VID): 046d USB Product ID (PID): 085e EEPROM Version: 1.18 CRC Version: 7272 Sensor Version: 5.5 (edited)
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lol there's an actual one
10:01 PM
so logitunes isn't the most up to date?
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TenderSausage 6/23/2021 10:01 PM
Not sure
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this pops up
10:03 PM
i will restart logitune as it still says 2.0
10:04 PM
yeah logitune is still saying 2.0.50 (edited)
10:04 PM
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TenderSausage 6/23/2021 10:05 PM
Is it the latest LogiTune? v2.1.24?
10:06 PM
yes
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TenderSausage 6/23/2021 10:06 PM
So you said it works on one PC without issue, but not on this PC?
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yeah
10:06 PM
it has same version of windows 10
10:06 PM
but there has to be one little difference that lets it work (edited)
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TenderSausage 6/23/2021 10:07 PM
Bad PC has a 1080Ti?
10:07 PM
nah
10:07 PM
it is older pc
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TenderSausage 6/23/2021 10:07 PM
The PC you're having issues with, what's the GPU in it?
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radeon r9 270x i believe
10:08 PM
or just 270 (edited)
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TenderSausage 6/23/2021 10:14 PM
hmmm...
10:16 PM
Do you have OBS installed?
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i had it when i tried my first logitech webcam
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which had the same issue
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TenderSausage 6/23/2021 10:18 PM
Yeah, at this point I'd like to use it for logging
10:19 PM
If we run a quick test video, we can read over the log and see if it's an encoder or decoder or something weird
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alrighty
10:20 PM
hollll up
10:20 PM
wtf
10:20 PM
i see clear video in obs
10:20 PM
10:20 PM
damn
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TenderSausage 6/23/2021 10:21 PM
Could be that installing OBS corrected a DLL somewhere
10:21 PM
lemme try in disc one sec
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TenderSausage 6/23/2021 10:22 PM
You'll need to shut down OBS first
10:22 PM
Only one app can use it at a time (without additional software)
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yeah
10:23 PM
the thing is discord still won't work
10:23 PM
with obs closed
10:24 PM
time for the next mystery lol
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TenderSausage 6/23/2021 10:24 PM
Do you have this checked?
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yeah
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TenderSausage 6/23/2021 10:25 PM
What does it look like unchecked?
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still just loading
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TenderSausage 6/23/2021 10:34 PM
You could run a virtual webcam from OBS into Discord
10:35 PM
I'm not sure what's going on. It looks like some kind of decoder issue to me.
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obs freezes after like 10 seconds of running too
10:35 PM
like the video in it
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TenderSausage 6/23/2021 10:35 PM
The preview freezes?
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yeah
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TenderSausage 6/23/2021 10:36 PM
What are your settings in OBS for that source?
10:37 PM
10:38 PM
well
10:38 PM
it's working again now?
10:38 PM
ok so what was that virtual camera thingy
10:38 PM
it only freezes when i tab out
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TenderSausage 6/23/2021 10:39 PM
So, let's set the resolution to 1080
10:39 PM
FPS to 30
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I can't change fps?
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TenderSausage 6/23/2021 10:40 PM
We're just testing
10:40 PM
I'm trying to see where things break
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wait
10:40 PM
there we go
10:40 PM
ok at 30
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TenderSausage 6/23/2021 10:41 PM
Video format can stay at any, not sure why that's red (edited)
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it was red and stuck for a second till i reopened it
10:41 PM
i can change it all now
10:41 PM
i get a black preview with those settings
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TenderSausage 6/23/2021 10:41 PM
With 1080 30fps?
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SilverEdgeLord 6/23/2021 10:44 PM
Sorry for cutting in but had a question. Would anyone know why my stream started getting choppy after I updated my drives with nvidea experience?
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sxarko
Click to see attachment 🖼️
TenderSausage 6/23/2021 10:46 PM
Something's not playing nice.
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only device default works
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TenderSausage 6/23/2021 10:48 PM
It's like the OBS settings aren't binding with the Logitech framework
10:49 PM
Are you running OBS as admin?>
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i will try that
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SilverEdgeLord
Sorry for cutting in but had a question. Would anyone know why my stream started getting choppy after I updated my drives with nvidea experience?
TenderSausage 6/23/2021 10:50 PM
Do you use GeForce Experience?
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running as admin is same deal
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sxarko
running as admin is same deal
TenderSausage 6/23/2021 10:52 PM
Can you take a look in the system tray and see if there are any Logitech apps running?
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logi tune is
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TenderSausage 6/23/2021 10:53 PM
Close that
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SilverEdgeLord 6/23/2021 10:53 PM
Yeah I’ve always used to for my drives and such. I recently formatted and reinstalled a fresh windows os since my computer had just become cluttered with too much unneeded things. For a while I forgot to reinstall my drives but was streaming RE8 fine. When I finally get around to it and get all my drives installed. It just seemed to really tank my cpu or something (edited)
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SilverEdgeLord
Yeah I’ve always used to for my drives and such. I recently formatted and reinstalled a fresh windows os since my computer had just become cluttered with too much unneeded things. For a while I forgot to reinstall my drives but was streaming RE8 fine. When I finally get around to it and get all my drives installed. It just seemed to really tank my cpu or something (edited)
TenderSausage 6/23/2021 10:54 PM
To be clear, you mean drivers, correct?
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SilverEdgeLord 6/23/2021 10:55 PM
Oh yes I’m sorry
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now it is black screen preview with even with device defaults
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TenderSausage 6/23/2021 10:55 PM
Close and restart OBS in admin mode
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done did that XD
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TenderSausage 6/23/2021 10:55 PM
hmmm\
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the white light is on
10:56 PM
even with it all closed
10:56 PM
lemme exit disc and see if it works
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SilverEdgeLord
Yeah I’ve always used to for my drives and such. I recently formatted and reinstalled a fresh windows os since my computer had just become cluttered with too much unneeded things. For a while I forgot to reinstall my drives but was streaming RE8 fine. When I finally get around to it and get all my drives installed. It just seemed to really tank my cpu or something (edited)
TenderSausage 6/23/2021 10:56 PM
GeForce Experience has a number of features that could cause some overhead load. You can disable some of the features to see if you get your performance back.
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sxarko
lemme exit disc and see if it works
TenderSausage 6/23/2021 10:56 PM
Maybe to a quick reboot to be safe
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TenderSausage
GeForce Experience has a number of features that could cause some overhead load. You can disable some of the features to see if you get your performance back.
SilverEdgeLord 6/23/2021 10:57 PM
Oh I never thought of that. I’ll look through and see what doesn’t need to be used.
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alrighty
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SilverEdgeLord
Oh I never thought of that. I’ll look through and see what doesn’t need to be used.
TenderSausage 6/23/2021 10:58 PM
Press ALT-Z on your keyboard to bring up the overlay and you can make adjustments there.
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yeah same thing now, it freezes up eventually each time and when i go to close obs after the preview freezes it times out
11:04 PM
and i have to close it with task manager or spam click till i get prompt
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TenderSausage 6/23/2021 11:07 PM
Okay. Let's take a look at the log.
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i took a recording
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TenderSausage 6/23/2021 11:09 PM
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TenderSausage 6/23/2021 11:09 PM
Go to obs-studio
11:09 PM
then logs
11:09 PM
sort by date and grab the most recent one
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TenderSausage 6/23/2021 11:17 PM
In OBS, can you go to Settings/Output and tell me what the encoders are on the Streaming and Recording tabs?
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streaming is software x264
11:19 PM
recording quality is set to same as stream (edited)
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TenderSausage 6/23/2021 11:20 PM
Switch the encoder to a hardware encoder
11:20 PM
on the streaming tab
11:21 PM
Is H264/AVC an option you have?
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no just the software one and Hardware(AMD)
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TenderSausage 6/23/2021 11:21 PM
Okay, use Hardware (AMD)
11:22 PM
Hit apply and okay
11:22 PM
Does that change anything?
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nah it still freezes when i change out of device default
11:23 PM
and this time it blackscreened after it froze
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TenderSausage 6/23/2021 11:23 PM
hmmm... K
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and i could close it normally
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TenderSausage 6/23/2021 11:23 PM
Let's check in the Event Viewer and see if there's any system errors
11:24 PM
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what level of error
11:25 PM
11:25 PM
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TenderSausage 6/23/2021 11:25 PM
Windows Logs -> System
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TenderSausage 6/23/2021 11:25 PM
11:26 PM
a few warnings in the last hour but no errors
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TenderSausage 6/23/2021 11:26 PM
How about in Applications?
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TenderSausage 6/23/2021 11:27 PM
Errors?
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TenderSausage 6/23/2021 11:27 PM
App hangs
11:27 PM
Okay, click on one of those and let's look at the details
11:27 PM
Click on the red one, and then on the right, click on this button
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  • System
    • Provider
    [ Name] Application Hang
    • EventID 1002
    [ Qualifiers] 0 Version 0 Level 2 Task 101 Opcode 0 Keywords 0x80000000000000
    • TimeCreated
    [ SystemTime] 2021-06-23T23:21:14.0896566Z EventRecordID 12717 Correlation
    • Execution
    [ ProcessID] 0 [ ThreadID] 0 Channel Application Computer DESKTOP-BUKIK0R Security
    • EventData
    obs64.exe 27.0.1.0 2c4c 01d7688618750a70 16462 E:\OBS\obs-studio\bin\64bit\obs64.exe 321c3c8d-9d8d-47d9-af8c-c860ab919e43 Unknown 55006E006B006E006F0077006E0000000000
-------------------------------------------------------------------------------- Binary data: In Words 0000: 006E0055 006E006B 0077006F 0000006E 0010: 0000 In Bytes 0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n. 0008: 6F 00 77 00 6E 00 00 00 o.w.n... 0010: 00 00 ..
11:28 PM
oops just selected it all XD
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TenderSausage 6/23/2021 11:28 PM
Try the other way, please 🙂
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Log Name: Application Source: Application Hang Date: 2021-06-23 19:21:14 Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-BUKIK0R Description: The program obs64.exe version 27.0.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 2c4c Start Time: 01d7688618750a70 Termination Time: 16462 Application Path: E:\OBS\obs-studio\bin\64bit\obs64.exe Report Id: 321c3c8d-9d8d-47d9-af8c-c860ab919e43 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Version>0</Version> <Level>2</Level> <Task>101</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-06-23T23:21:14.0896566Z" /> <EventRecordID>12717</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-BUKIK0R</Computer> <Security /> </System> <EventData> <Data>obs64.exe</Data> <Data>27.0.1.0</Data> <Data>2c4c</Data> <Data>01d7688618750a70</Data> <Data>16462</Data> <Data>E:\OBS\obs-studio\bin\64bit\obs64.exe</Data> <Data>321c3c8d-9d8d-47d9-af8c-c860ab919e43</Data> <Data> </Data> <Data> </Data> <Data>Unknown</Data> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event>
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TenderSausage 6/23/2021 11:29 PM
Unknown... Perfect.
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yeah all 4 are
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TenderSausage 6/23/2021 11:31 PM
Do you know an exorcist?
11:31 PM
I think it might be haunted.
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askjlaksjlakjs
11:32 PM
lolol
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TenderSausage 6/23/2021 11:32 PM
I'm sorry, I'm wracking my brain trying to think of other things that might be causing that...
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take your time
11:32 PM
you've don your part for today lol
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TenderSausage 6/23/2021 11:32 PM
lol
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we made a step forewards
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TenderSausage 6/23/2021 11:32 PM
what's your winver?
11:32 PM
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Version 10.0.19041 Build 19041
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TenderSausage 6/23/2021 11:33 PM
That is a few revisions behind
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it says I'm up to date with that though
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TenderSausage 6/23/2021 11:34 PM
It does?
11:34 PM
hmmm
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TenderSausage 6/23/2021 11:37 PM
What does Windows Update say?
11:37 PM
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TenderSausage 6/23/2021 11:37 PM
That Feature update block there in the middle
11:38 PM
there's a small link to download and install the latest version
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i figured that was jsut useless cortana bs lol
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TenderSausage 6/23/2021 11:38 PM
Nah
11:38 PM
big update
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alrighty i will get that
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TenderSausage 6/23/2021 11:38 PM
Cool 🙂
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well i haven't got the freezing hting with the update yet, but only device default works still
12:13 AM
i am literally trying everything that i did before to crash obs, and it's prevailing XD
12:14 AM
meaning i can now do the virtual camera way in disc
12:14 AM
but it looks like 720p or lower
12:15 AM
in obs and disc
12:15 AM
so no nitro is irrelevant XD
12:16 AM
once i started typing in disc that's when it just froze on me
12:16 AM
that was while i was showing my video on my disc server
12:17 AM
to fix the freeze i disconnected and then i got the disc popup for audio device, meaning my camera unplugged and replugged itself ?
12:17 AM
looks fine in obs now
12:18 AM
i have obs virtual camera selected as discord video device
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SilverEdgeLord 6/24/2021 1:39 AM
@TenderSausage seems to be working great after an hour and a half. Thanks for the tip!
👍 1
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sxarko
i have obs virtual camera selected as discord video device
TenderSausage 6/24/2021 1:41 AM
So it’s working okay at this point?
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nah it freezes eventually when i show video on disc
1:43 AM
and still no 1080p60 lol
1:44 AM
what is the best webcam out there for stability, like it will 100% work on everything completely compatible wit hanything and so on
1:44 AM
it seems logitech isn't that lol
1:45 AM
i mean i'm in zoom rn with the cam
1:45 AM
and it's working ig
1:45 AM
occasional flicker
1:45 AM
'but it looks like potato
1:46 AM
i will try the obs virtual in zoom
1:47 AM
it doesn't like the fact obs is already using cam rip'
1:47 AM
but htat would be no different as it still won't make quality better
1:48 AM
at least it looks 60 fps
1:51 AM
it's hard to tell actually
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TenderSausage 6/24/2021 1:51 AM
I have an idea, but I’m tied up with my kids doing bath time and I can’t confirm it yet.
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yeah wait till tmrw man XD
1:51 AM
boutta sleep in 10
1:52 AM
take it easy for now tho and thanks for all the help :)
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TenderSausage 6/24/2021 1:52 AM
No worries 🙂
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Not 100% sure this is where to ask this question, but in my ttrpg stream My voice is coming out with a super bad echo which is ruining the stream quality when I'm speaking what can I do to help fix this issue.
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seladara
Not 100% sure this is where to ask this question, but in my ttrpg stream My voice is coming out with a super bad echo which is ruining the stream quality when I'm speaking what can I do to help fix this issue.
TenderSausage 6/24/2021 3:23 AM
Do you have a recorded sample?
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Yeah its on our twitch I can send you a link, currently on my phone so I don't have an exact clip on hand atm
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TenderSausage 6/24/2021 3:25 AM
Sure, whatever link you have should be fine as long as I can hear the issue
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Okay I sent the link
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TenderSausage 6/24/2021 4:08 AM
@seladara What mic are you using?
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A Logitech Artemis
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TenderSausage 6/24/2021 4:09 AM
Are you Anduin?
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No I'm Kana
4:11 AM
Although if you have anything you wanna mention on any of their mics too let me know as were still kinda in the preparation phase of getting this campaign going
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TenderSausage 6/24/2021 4:13 AM
It sounds like you're not using the Artemis
4:13 AM
It sounds like the mic on your webcam
4:13 AM
Can you check to see which mic is selected in your application?
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Yeah once I get home ill look into it, gonna finish work in a couple of hours
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TenderSausage 6/24/2021 4:15 AM
Cool 🙂
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Yeah but if thats the issue, I'm gonna feel dumb XD
4:15 AM
Was there any other audio issues you noticed with anyone else's voice?
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Dan "Koztman" 6/24/2021 4:21 AM
Hey ppl, let me ask something: I am prepping a dual PC to stream, my main PC to play games and the sec to run the stream using the screen captured using NDI Tools. How do I configure my audio source to get both Game and Voice (Discord) instead of only one? (I've an Astro A50) I am thinking about "combine" both audio sources in a single one and send it to the NDI Screen Capture.
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TenderSausage 6/24/2021 4:30 AM
@seladara Shai is really quiet, but the mic proximity sounds correct. Your audio sounds like you're really far away, which is why I suspect the source being incorrectly assigned.
4:31 AM
I can't tell you how many times I've accidentally clicked "Switch Device" when I plug something in
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Dan "Koztman"
Hey ppl, let me ask something: I am prepping a dual PC to stream, my main PC to play games and the sec to run the stream using the screen captured using NDI Tools. How do I configure my audio source to get both Game and Voice (Discord) instead of only one? (I've an Astro A50) I am thinking about "combine" both audio sources in a single one and send it to the NDI Screen Capture.
TenderSausage 6/24/2021 4:32 AM
Voicemeeter is the option I use
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Awesome thabk you so much